Frequently asked questions

Orders & Shipping

We currently ship to Italy and all European Union member states. All orders are dispatched from our facilities in Italy. Shipping to additional destinations, including the United Kingdom and Switzerland, will be available soon.

Orders are processed within 2–5 business days from payment confirmation. After dispatch, estimated delivery times are: Italy: 2–6 business days. European Union: 4–9 business days. You'll receive a shipping confirmation email with a tracking link as soon as your order ships. All orders are delivered within 30 days from confirmation.

Italy: always free, regardless of order value. European Union: free on orders of €80 or above; €13.89 for orders below €80. Shipping costs are displayed at checkout before you confirm your order. No additional fees or surcharges are applied after purchase.

If your order hasn't shipped yet, email info@ormesini1271.com and we'll cancel it and refund you directly to your card or PayPal. If it's already on its way, you can request a free return once it arrives.

Returns

Returns are always free. Request a return within 14 days of delivery — we'll send you a prepaid label. Log in to your account, go to "My orders" and click "Request return", or email info@ormesini1271.com. Once you have your label, you have a further 14 days to ship the parcel.

No problem — our Satisfaction Guarantee lets you try products with peace of mind. Candles: returnable if the wick has never been lit (you can smell the cold wax). Body fragrances and room sprays: returnable if at least 90% of the content remains. Diffusers: returnable if the reeds have never been inserted (you can smell from the open bottle).

Yes. If you'd like a different fragrance or format, you can request a free exchange within the same 14-day return window. Email info@ormesini1271.com with the product you'd like to return and the one you'd like instead. If there's a price difference, we'll charge or refund the difference to your original payment method.

After we receive and verify your return, we process a full refund to your original payment method (card or PayPal) within 14 days. No restocking fees. If you prefer, you can choose to receive the refund as Ormesini Credit instead — it has no expiry and works on any order. If you return an entire order, we also refund the original shipping costs.

Product Care

Email info@ormesini1271.com with photos of the damage within 14 days of receiving the product. We'll send a prepaid return label and arrange a replacement or full refund. Return shipping is always on us for damaged or defective items.

Let the wax melt all the way to the edges — about 2–3 hours. This prevents tunnelling and sets the candle up for an even burn every time. Trim the wick to 5mm before each use.

Your nose adapts — it's called olfactory fatigue. Step out of the room for a few minutes and you'll notice it again. Rotating between fragrances helps too.

6–8 hours typically. Moisturised skin holds it longer. Apply to pulse points — wrists, neck, behind the ears.