Shipping policy
Last updated: March 2026
Where We Ship
We currently ship to Italy and all European Union member states. Shipping to additional destinations, including the United Kingdom and Switzerland, will be available soon.
All orders are dispatched from our facilities in Italy.
Shipping Costs
| Destination | Order Value | Shipping Cost |
|---|---|---|
| Italy | €60.00 or above | Free |
| Italy | Below €60.00 | Free |
| European Union | €80.00 or above | Free |
| European Union | Below €80.00 | Free |
Shipping costs are clearly displayed at checkout before you confirm your order. No additional fees or surcharges will be applied after purchase.
Processing Time
Orders are processed within 1 business day from payment confirmation, with an order cutoff time of 12:00 AM (midnight) CET/CEST. Business days are Monday to Friday, excluding Italian public holidays. Orders placed on weekends or public holidays will be processed on the next available business day.
Estimated Delivery Times
| Destination | Estimated Delivery |
|---|---|
| Italy | 3–5 business days |
| European Union | 3–5 business days |
Delivery times are estimated from the date of dispatch and are provided for guidance only. While we make every effort to deliver within these timeframes, occasional delays may occur due to carrier operations, customs procedures or circumstances beyond our control.
In any event, all orders will be delivered within 30 days from the order confirmation, in accordance with the Italian Consumer Code (D.Lgs. 206/2005).
Carriers and Tracking
All shipments are managed through our shipping platform, which selects the best available carrier for each destination. Depending on your location, your order may be delivered by one of the following carriers:
- Italy: BRT/Bartolini, GLS, Poste Italiane/SDA, DHL
- European Union: DHL, GLS, DPD, PostNL, Colissimo, Correos, and other national postal services depending on the destination country
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and a direct link to follow your delivery in real time.
You can check the status of your order at any time by visiting our Track My Order page or by logging into your My Account and going to the Orders section.
Delivery Details
- Address accuracy: Please ensure that your shipping address is complete and correct, including house number, apartment, floor and any access instructions. We cannot be held responsible for delays or failed deliveries caused by incorrect or incomplete address information.
- P.O. Boxes: We are unable to deliver to P.O. Box addresses.
- Recipient absence: If a tracked shipment cannot be delivered due to the recipient's absence, the carrier will follow its standard re-delivery procedures. Parcels that remain uncollected may be returned to us at the customer's expense.
- Inspection at delivery: Upon receiving your parcel, please check the packaging for any visible damage. If the package appears damaged, we recommend accepting the delivery with a written reservation noted on the carrier's delivery record, and contacting us promptly.
Restricted Products
Certain products in our collection, including fragrances and room sprays, contain alcohol and may be classified as restricted goods under international transport regulations (ADR/IATA). In rare cases, shipments to specific destinations may be subject to restrictions or require alternative transport methods. If we are unable to ship your order to the requested destination, we will notify you and issue a full refund.
Risk of Loss
The risk of loss or damage to the products passes to you at the moment you, or a person designated by you, physically take possession of the goods, in accordance with Article 63 of the Italian Consumer Code.
Problems With Your Delivery?
If your order has not arrived within the estimated delivery time, or if you experience any issues with your shipment, please contact our customer service team:
Email: customer@ormesini1271.com Response time: We aim to respond to all enquiries within 24–48 hours on business days.
For orders that arrive damaged, faulty, or never arrive at all, please refer to our Return & Refund Policy for full details on replacements, refunds and the applicable timeframes.
For further details on our terms, please refer to our Terms of Service.